Highlighting Care

CAMH Annual Report

Received the highest hospital accreditation standing possible in our assessment by the Canadian Council for Health Services Accreditation.

Served a record number of people, with about four per cent more unique clients and almost five per cent more outpatient visits than in the last fiscal year. The McLaughlin Information Centre received 70 per cent more calls for information and referrals, largely due to our Foundation’s Transforming Lives public awareness media campaign.
Received good to excellent performance ratings from more than three-quarters of clients on the overall quality of care and services at CAMH, in the client satisfaction survey.
Created a smoke-free environment at CAMH.
Increased emphasis on client safety through a number of safe care initiatives that form part of our larger approach to strengthening accountability and practice standards.
Developed clinical tools to improve client care, including an electronic version of the Interdisciplinary Plan of Client Care for clinical staff, which helps CAMH embed client-centred values in day-to-day clinical operations. We also developed the Resident Assessment Instrument for Mental Health (RAI-MH) to help prepare care plans that incorporate the client’s goals related to key determinants of health such as housing, employment, income and social support.