Overview
Bridging responses: A front-line worker’s guide to supporting women who have post-traumatic stress
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Who is this guide for?
This guide is for people working on the “front lines” - general practitioners, nurses, police officers, and those working
in community health agencies, hospitals, public health services or emergency room settings, clinics and shelters that provide
direct services to women. It provides general information to help you identify and understand post-traumatic stress resulting
from abuse or violence. It also provides guidelines for asking about these issues so you can offer clients assistance and
referral information.
What is the guide about?
There is an increased awareness in the mental health field that many women who seek treatment for depression, suicidal feelings,
substance use problems, difficult or abusive relationships, and self-inflicted harm are experiencing post-traumatic stress
or complex post-traumatic stress responses. Most often, these problems arise from a history of chronic child abuse or neglect.
Women experiencing post-traumatic stress may seek help from a number of services. This guide was written with a diverse audience
in mind. Front-line workers may need background information that explains some of the complex responses they hear from trauma
survivors. Many of the physiological, psychological and other responses of your clients may actually be the effects of trauma.
We hope this guide will serve as a quick reference to help you recognize the signs of post-traumatic stress responses.
Some front-line service providers are unsure of their role when working with women they suspect to be experiencing post-traumatic
stress.
The challenge for service providers on the front lines is that their contact with trauma survivors is often brief. As a result,
they understandably worry about raising such a sensitive topic with their women clients if they can’t provide ongoing therapy
or support.
The purpose of this guide is to help you:
- Recognize the signs of post-traumatic stress (from what may seem to be an array of unrelated symptoms or problems).
- Screen for and discuss, in a respectful, non-threatening and caring manner, post-traumatic stress with women who may have
a history of violence and abuse.
- Establish a level of safety and confidence that encourages a trauma survivor to seek help from appropriate services or resources.
- Respond appropriately, and direct trauma survivors toward further sources of help and services.
- Support the client and practice active facilitation by respectfully responding to the client's disclosures.
What is post-traumatic stress?
Post-traumatic stress is the result of exposure to a traumatic or extremely emotionally and psychologically distressing event
or events. Traumatic experiences have traditionally been defined as life-threatening.
Many women who experience post-traumatic stress, however, do not think their experiences were that serious. Furthermore, the
traditional definition doesn’t capture the experiences of countless women who survived not only past or present physical and
sexual abuse, but also childhood neglect and emotional abuse.
A more complete definition is as follows: a traumatic experience is an event that continues to exert negative effects on thinking
(cognition), feelings (affect) and behaviour, long after the event is in the past.
Post-traumatic stress is referred to as Post-traumatic Stress Disorder (PTSD) in the clinical literature. However, labelling
the symptoms of post-traumatic stress as a “disorder” may have the unintended effect of pathologizing (attributing problems
to a “pathology” or innate disorder in) those affected by trauma.
Women who have experienced abuse, or other traumatic events, should not be stigmatized. Instead, it is important to recognize
that the effects and symptoms of abuse-related trauma are themselves normal responses. They are ways of coping with the harm
inflicted by the abuse.
There is valuable information in the clinical literature dealing with the treatment of PTSD. Where it is necessary for clinical
accuracy, then, this guide will make use of the term PTSD. However, because language is so important and the need to avoid
pathologizing women is so critical, the effects of trauma are mostly described in this guide by a new and slightly modified
term - post-traumatic stress responses (PTSR).
People react to traumatic experiences in vastly different ways. Some of the responses are obvious, such as intrusive memories
or panic attacks. Other responses, such as feeling numb and empty, are subtle and difficult to identify.
These responses may continue for years following the traumatic event(s) or, in some cases, responses may subside and return
later, which is often the case with survivors of childhood abuse.
While the outward display of PTSR varies widely, three categories - or “clusters” - of responses are associated with post-traumatic
stress:
- reliving the event through recurring nightmares, flashbacks or other intrusive images that “pop” into one’s head at any time.
People who experience PTSR may also have extreme emotional or physical reactions, such as uncontrollable shaking, chills or
heart palpitations, or panic when faced with reminders of the event.
- avoiding reminders of the event, including places, people, thoughts or other activities associated with the trauma. People
who experience PTSR become emotionally numb, withdraw from friends and family and lose interest in everyday activities.
- being on guard or hyper-aroused at all times, including irritability or sudden anger, difficulty sleeping, lack of concentration,
being overly alert or easily startled.
Abuse, violence and post-traumatic stress in women’s lives
In recent years, we have come to realize that many women seeking help from front-line services have experienced some form
of violence as children and/or as adults. The complexity of the long-term effects of this violence, though, is not often fully
recognized. This includes, most importantly, PTSR.
The developmental, emotional and psychological consequences of violence and trauma are often underestimated, and often misunderstood.
Yet it is imperative that those providing service to women with abuse histories be sensitive to the impact of trauma so they
can steer them toward appropriate sources of help.
Recognizing, consciousness-raising around and “naming” the violence in women’s lives is an important part of understanding
the nature of this experience.
It’s not enough, though, to merely identify violence in women’s lives. Front-line workers must help women understand that
seemingly unrelated mental health problems are actually responses to - and attempts to cope with - the psychological and physiological
disruptions caused by abuse- related trauma. Some of the signs of trauma are anxiety, sleeplessness, depression, eating disorders,
self-harming behaviour and agitation.
In many cases, women don’t recognize the effects of abuse-related trauma in themselves, yet they struggle in their daily lives
to cope with their distress in its hidden forms.
As a result, some women believe they are “crazy” because they can’t make sense of the effects of trauma in their lives, and
can’t connect these effects to earlier traumatic events they've experienced.
As front-line, first-contact workers, you can learn to recognize some of the common effects of post-traumatic stress. You
can help these women find help and work toward healing from abuse-related trauma.
Different kinds of post-traumatic stress - simple and complex
It’s become clear that simple post-traumatic stress resulting from a one-time incident - such as a rape or a serious car accident
- is markedly different from the complex set of responses that follows chronic, multiple and/or ongoing traumatic events.
Such events include chronic childhood abuse or prolonged experiences of assault and violence in an intimate relationship (for
example, violence perpetrated by a spouse or caregiver).
Judith Herman (1992) explains that prolonged repeated trauma occurs in situations where a person is captive, unable to flee,
or is under the control of the perpetrator. These conditions render the person powerless and allow the perpetrator ongoing
coercive control. Such conditions may be found in situations varying from prison camps, some religious cults and conditions
of war to some families, or institutions such as residential schools.
Captivity can be achieved by physical force, as with prisoners of war, or by a combination of physical, economic, social and
psychological means, as is typically the case for battered women and abused children. The result of this ongoing coercive
control is psychological trauma that differs greatly, in complexity and range of effects, from that resulting from a one-time
traumatic event. As a result, a new diagnosis has been developed, called Complex PTSD.
Although this new diagnosis has not yet been officially recognized in the DSM-IV (the fourth and current edition of the Diagnostic
and Statistical Manual of Mental Disorders, the most-used guide to diagnosing mental health problems), it is currently captured
under the general DSM-IV category of “Disorders of Extreme Stress Not Otherwise Specified.” This is an important development
in understanding and treating trauma, and Complex PTSD is expected to be included in the DSM-V.
Herman (1992) outlines three broad areas of psychological disturbance that distinguish Complex PTSD from simple PTSD. The
first area involves the types of responses or effects, which are more complex, widespread and persistent in Complex PTSD (due
to the prolonged nature of the trauma). The second area involves the kinds of characteristic personality changes that accompany
Complex PTSD, including difficulties with relationships and identity. The third area relates to the survivor’s increased vulnerability
to further victimization, both in the forms of self-harm as well as harm perpetrated by others.
Women are about twice as likely as men to develop post-traumatic stress. This is probably because women are much more likely
to experience interpersonal violence, such as rape, or physical abuse in an intimate relationship, or childhood sexual abuse.
Some women have also experienced ongoing and prolonged violence, as is often the case in wife assault or incest. Still other
women face ongoing threats of violence and sexual assault as a result of living in a society where violence against women
and children is far too widespread.
Why do we need to know about complex post-traumatic stress disorder?
Many women who seek treatment in mental health clinics have histories of long-term emotional, physical and sexual abuse. Most
mental-health professionals have previously not understood that prolonged abuse experiences can cause a person to develop
a spectrum of complex psychological trauma responses.
Many trauma survivors who sought mental health services have been given more than one diagnosis (at the same time) to describe
their difficulties, such as bipolar disorder, schizophrenia-paranoid type and borderline personality disorder. These diagnoses
are descriptive labels for symptoms and behaviours, and they emphasize pathology. Traditional psychiatric diagnoses do not
consider the context (for example, traumatic event/s) in which a person may have developed these responses; in other words,
many “symptoms” that women exhibit represent their attempts to cope with and adapt to traumatic stress. These diagnoses focus
on what is “wrong” with this person, rather than on what horrible things have happened to this person.
These multiple diagnoses have serious consequences for treatment: therapy and other treatments can rarely be successful when
the underlying issues of trauma and neglect are not identified or addressed.
Research conducted on a sample of people diagnosed with Complex PTSR found that those who sought treatment typically had histories
of prolonged and/or multiple traumatic experiences (van der Kolk, in press).
Simple PTS responses include intrusive re-experiencing of the trauma, numbing and hyperarousal (excessive physiological arousal
such as insomnia, startle reaction, and irritability). The people who had histories of prolonged abuse or multiple traumas
experienced not only the effects of simple PTSR, but also had a variety of other psychological problems, characteristic of
Complex PTSR.
These additional problems included:
- depression and self-hatred
- significant difficulties dealing with emotions and impulses (also known as affect dysregulation), including aggression against
themselves
- dissociative responses (such as depersonalization)
- self-destructive behaviour (substance use problems, eating disorders)
- inability to develop and maintain satisfying personal relationships
- a loss of meaning and hope.
Features of complex PTSD
Changes in affect regulation
(the ability to manage feelings and impulses)
- explosive or extremely inhibited anger
- chronic preoccupation with suicide
- self-injury
Changes in consciousness
- amnesia (loss of memory) or hypermnesia (heightened recall) for traumatic events
- transient episodes of dissociation (losing conscious awareness of the “here and now;” a feeling of “spacing out”)
- depersonalization (the experience of feeling like an outside observer of one’s mental processes or body; e.g., feeling like
one is in a dream)
- derealization (feeling that the external world is altered, unfamiliar or unreal; e.g., people seem unfamiliar or time may
seem sped up or slowed down).
- reliving disturbing experiences with intrusive images or thoughts
Changes in self-perception
- sense of helplessness
- shame, guilt and self-blame
- sense of stigma
- sense of difference from others
Changes in perception of perpetrator
- preoccupation with relationship with perpetrator
- attributing total power to perpetrator
- idealizing or, paradoxically, feeling gratitude toward perpetrator
- accepting belief system or rationalization of perpetrator
Changes in relationships
- isolation and withdrawal
- disruption in intimate relationships
- repeated search for rescuer
- persistent distrust
Changes in systems of meaning
- loss of sustaining faith
- loss of hope
- sense of despair
Changes in the body due to psychological and emotional distress (somatization)
- the expression of emotional distress through physical difficulties such as headaches, chronic pain, gastro- intestinal problems,
etc.
The people interviewed in this study said it was these problems, rather than the effects of simple post-traumatic stress,
that created the most psychological distress for them and prompted them to seek help.
Childhood abuse and Complex PTSD
The impact of trauma depends on many things. In cases of abuse in childhood, the overall impact depends on developmental issues,
such as the age at which the child abuse began; the nature, severity and duration of the abuse; and the relationship of the
perpetrator.
The impact also depends on whether the abuse took place in a larger context of severe neglect and emotional invalidation.
Emotional invalidation means that a person’s feelings, such as anger, distress, or hurt, are not attributed to the harmful
or abusive events. Instead, for example, the feelings are minimized or the person is accused of being “over-sensitive” or
“paranoid.”
Adults who grow up with these types of childhoods are most likely to develop Complex PTSR. They will likely experience a host
of psychological problems, including:
- low self-esteem
- feeling that they are bad or not worthy
- difficulty forming and maintaining relationships
- out-of-control emotional responses
- a tendency to become easily overwhelmed and disorganized by relatively small stressors
- engaging in self-destructive behaviour, such as substance use and other self-harming practices.
Women with a history of childhood physical, sexual or emotional abuse or neglect may develop PTSR when faced with an additional
trauma later in life, such as sexual assault, abuse by a partner, divorce or loss of a loved one.
For reasons of clarity, throughout the rest of this guide the discussion will mainly refer to post-traumatic stress responses
(PTSR), to capture the various types of post-traumatic stress (simple and complex).
Chronic abuse in childhood - on its own or combined with a lack of emotionally connected parenting (being able to recognize
and respond appropriately to a child’s emotional state) - profoundly shapes and negatively affects a person’s cognitive, emotional,
and psychosocial development. These negative effects are worsened when childhood abuse occurs in an environment where a child
is also deprived of essential emotional needs, such as safety, constancy and emotional validation.
Trauma in a bio-psycho-social framework
Trauma can change a person’s life when it leads to disruptions in emotion, consciousness, memory, sense of self, attachment
to others and relationships. What’s more, trauma doesn’t just affect women’s minds. It affects their bodies as well. Responses
of the body are known as physiological responses. When children are abused by their own caretakers, or while sleeping in their
own beds, they cannot fight or flee. They are often trapped physically by the perpetrator, trapped emotionally by their attachment
to the perpetrator or else they are made powerless by their mistaken beliefs that they are to blame for the abuse. Similarly,
many adult women are trapped in relationships with abusive men - they may fear their abusers will kill them if they attempt
to leave.
When a person is trapped, his or her sympathetic nervous system is activated. As a result, they often have a surge of physiological
arousal - with no outlet for this arousal - resulting in agitation, tension and anxiety.
Prolonged trauma increases and generalizes physiological arousal. Trauma survivors often complain that they are not able to
establish a state of calm or comfort. Instead, they too often feel chronically anxious, agitated and tense. This increased
physiological arousal often results in insomnia, tension headaches, gastrointestinal disturbances, and back and pelvic pain.
Traumatic experiences, therefore, alter the functioning of the central nervous system as well as general physiological functioning.
In this way, trauma has both emotional and physical effects.
Trauma is best discussed in a framework that takes into account the physiological and psychological levels on which trauma
is experienced, as well as the social context in which the trauma occurs. This is known as the bio-psycho-social framework.
In this bio-psycho-social framework, all responses to trauma are understood as attempts to cope with the stress of trauma.
People adapt - mentally, physically, behaviourally and socially - to traumatic experiences. The social context and circumstances
that define and shape girls’ and women’s lives also shape the ways they cope with trauma.
For many women, disempowerment doesn’t end when they are free of their childhood abusers. They often have an ongoing experience
of disempowerment because of gender inequality, racism, and poverty in their lives. Gender inequality, in which women are
seen as having a lesser social value, often causes women to feel powerless, vulnerable and at the mercy of others. This social
disempowerment then shapes and intensifies a woman’s reaction to being abused.
Powerlessness in society
When a child’s bodily autonomy and integrity and sense of efficacy (sense of competence and ability to make things happen)
are harmed by experiences of childhood abuse or neglect, the child is rendered powerless (disempowerment).
Feelings of powerlessness are increased when a child is fearful, unable to have adults validate her hurtful experience, and
when she realizes that her dependence on adults has her trapped in the abusive situation.
The use of force and threat are not even necessary in many cases of child abuse, especially when the abuse is perpetrated
by trusted family members. The fear of losing a life-sustaining relationship is threatening enough for a child.
Most children respond to this experience of disempowerment and entrapment by accommodating the needs of the abuser. They learn
to comply with whatever their abuser expects of them, in hopes of avoiding further abuse or rejection. They learn that it
is not safe to assert their own needs and will.
Too often, mental health providers do not fully understand the social and psychological factors that shape these adaptations
and responses in women’s lives. As a result, mental health providers may be impatient with trauma survivors, perceiving them
as “chronic victims” who should just learn to assert themselves. This failure to understand can make women feel further blamed,
and ashamed for the ways they have tried to protect themselves and manage.
The social conditions of many women’s lives help keep them fearful, hypervigilant (always on the lookout for danger), disempowered
and vulnerable. As well, inequality affects mental health and can exacerbate the long-term effects of abuse in childhood.
For example, women who face ongoing racism, homophobia, sexism or conditions of poverty may respond by using coping strategies
such as hypervigilance or disconnection (taking themselves mentally out of a situation), because they are triggered by these
threatening and disempowering experiences.
The responses to these experiences include ongoing depression or sleeping disorders. Many women adapt by disconnecting through
self-harm or the use of medication, alcohol and other drugs.
Abuse survivors are often told their experiences are in the past, and they should no longer feel the same need for self-protection.
However, the reality is that many women are still vulnerable and exposed to ongoing violence and social marginalization, especially
lesbians, women of colour, women with disabilities, and women living in poverty.
The role of front-line workers
As a critical first step, front-line workers can play an important role in addressing issues of safety in women’s lives. Women
who have post-traumatic stress cannot reap much benefit from therapeutic interventions when they don’t have a safe place to
live or enough money to survive.
An important part of understanding trauma, therefore, involves recognizing and understanding the effects of social inequality
on women. It also means that psycho-educational supportive counselling (education on psychological responses and processes)
and help with basic needs are important parts of working with trauma and women with post-traumatic stress.
