One thousand Client Satisfaction Surveys received!...Breakthrough Spring 2005

Breakthrough

The Client Satisfaction Survey took place in December 2004 through to January 2005. The purpose of the survey was to measure clients' satisfaction level of the programs and services provided at CAMH. The information gathered from clients through the survey will help in identifying areas where CAMH does well in addition to identifying areas that may require improvement. This year a record one thousand client surveys were collected. This exceeds the 800 responses that were collected from each of the past two Client Satisfaction Surveys.

Although the 2004 Client Satisfaction Survey wrapped up in early January, there is still much work to be done. A series of activities have taken place over the past two months that include analyzing the data and the preparation of reports. Once all of this has been completed the findings will be shared with clients and all levels of management at CAMH. After that happens, action plans will be developed to meet the needs identified through the surveys.

For this year's client survey, twenty-eight client surveyors, supported through CAMH's Client Employment Initiative were hired and made close to 50 visits to programs and units at the Queen Street, College Street and Russell Street sites over the course of the three weeks it took to conduct the survey. The surveyors' commitment to the project was excellent and the quality of their work was exceptional. Management staff at CAMH was extremely supportive of the client surveyors, which also contributed to the success of the survey. Congratulations and thank you to all the surveyors for a job well done!

Survey results are expected in the early spring.