How to order CAMH Publications

Order by Mail

For your convenience an order form is included as a PDF file. Please complete and mail to:

Sales and Distribution
Centre for Addiction and Mental Health
33 Russell Street
Toronto, ON
Canada
M5S 2S1

Order by Phone

• Customer service representatives are available Monday to Friday 9 a.m. - 5 p.m. EST
• In continental North America you can reach us toll-free: 1.800.661.1111
• International and Toronto area customers call: 416.595.6059

Order by fax

Complete the order form and send to: 416.593.4694

Order by email

Send an email: publications@camh.net.

Terms and Conditions

Pricing

Prices are effective as of July, 1, 2008, and are subject to change without notice. All prices are quoted in Canadian funds and Canadian orders will be subject to GST or HST.

Shipping and Handling

Shipping and handling costs are not included in product prices. In Canada an additional 10% will be added to the total cost of your order. International orders are subject to 15% shipping and handling charges. We will ship all items by our choice of courier from Toronto. However, we can ship collect using your courier account number if you prefer. Please allow two to three weeks for order processing and shipping.

Returns

We will make good any errors in shipment and will replace defective materials, as long as we are notified and goods are returned within 10 business days of receipt of the materials. We offer a “no-risk” returns guarantee and will issue a full refund on any product returned to us in saleable condition within 45 days of the shipping date. Customers wishing to return merchandise must first call a customer service representative for returns information. Return postage costs are at the sender’s expense and the original order’s shipping and handling costs will not be refunded unless the product was shipped in error.

Discounts

We are pleased to offer the following membership discounts:

• Libraries 20% per copy
• Booksellers 40% per copy
• Wholesalers 50% per copy

For volume discounts, please call us at 1 800 661-1111, or 416 595-6059 in Toronto.

Site Licences

Site licences are available for many of our clinical tools. For more information or to obtain a quotation, please call us at 1 800 661-1111, or 416 595-6059 in Toronto.

Examination Copies

Upon request we will forward an examination copy of any book to a college, university or other accredited academic institution at no charge for a period of 60 days. If a book is adopted as a course text, there will be no charge for the examination copy. If the book is not adopted as a text and has not been returned to us within 60 days, an invoice for the cost of the book plus shipping and handling charges will be issued.

Prepayment Policy

Prepayment is required on all orders. Please have credit card or purchase order information ready when ordering.

• Print
  Share |