Bill of Client Rights: Right to Complain

Every client:

1) has the right to make a complaint, access advocacy and to make suggestions and inquiries.

2) has the right to make a complaint without retribution.

3) can make a complaint to: the individual(s) who provided the service, the Client Relations Coordinator, the Psychiatric Patient Advocate Office, or any other person(s).

4) has the right to inform the Empowerment Council or Family Council of her/his complaint(s), in order to seek changes in the system.

5) The client will be informed of any relevant internal or external complaints procedures.

6) In the case of complaints made through the Centre's complaint process:

• Every client has the right to have a person of her/his choice to support him or her through the complaint process.
• Staff must facilitate the fair, simple, speedy and efficient resolution of
   complaints.
• The complaint will be acknowledged and documented.  The client will be
   informed of the progress of the client's complaint, in writing if requested.
• All complaints resolutions will be consistent with this Bill of Client Rights.

The complaints process described above applies to the CAMH Client Relations Office. This is the internal CAMH mechanism for complaints. The Psychiatric Patient Advocate Office offers independent, individual advocacy for clients. The Empowerment Council offers independent systemic advocacy for clients.

• Print
  Follow us on
  
  Share